Frequently asked questions

Mainly small and medium-sized companies of all kinds, in Switzerland and internationally, including international firms, as well as founders and institutions that need an outside perspective and practical support with strategy, operations, digital tools or project management.

You describe your situation through the contact form or by email. We then arrange a conversation to understand your needs, after which we send you a written proposal setting out the scope, timeline and terms of the engagement.

No. Montferrand provides general business consulting only. We do not provide financial, investment, legal or tax advice; if your project requires it, we recommend consulting a qualified professional.

Yes. Any information you share with us is treated as strictly confidential and is used only for your engagement.

Not necessarily. If you can, gather your main figures — sales, margins, client base — along with any existing documents, even incomplete ones. We will help you identify missing information during the first conversation; a good assessment is also built with the people who know the ground.

Management must be committed, since it makes the final calls. We then involve key people — team leads and staff close to clients — so that the strategy reflects reality on the ground and is understood and shared by those who will carry it out.

You can implement the roadmap with your own teams, or ask us to support you: regular follow-up of priorities, adjustments to the plan and preparation of the next decisions. Either way, the indicators put in place let you check that you are moving in the right direction.

We make sure we do not. Observations take place in short sessions planned with you, and changes are introduced gradually after being tested on a limited scope. The aim is for your teams to save time, not to lose it during the engagement.

Not necessarily. In many cases, existing tools are simply under-used or poorly connected. We only recommend a new tool when the benefit is clear, and we then present several options with their advantages and limitations.

Before changing anything, we measure the starting point: lead times, volumes, errors and time spent. The same indicators are tracked after each change, so progress can be seen objectively and anything that does not work can be corrected quickly.

Yes, as far as possible. We start from your current tools and only suggest replacing them when they genuinely hold your business back. We favour solutions that fit into your existing environment, to keep changes for your teams to a minimum.

You do. Accounts, data, content and documentation belong to you. We set up access in your name and hand over everything you need to develop the solution further, with us or with another provider.

We remain available to fix any issues and adjust the solution as it is used. If you wish, we can also provide regular follow-up: updates, small improvements and checks that the tool still meets your needs.

Yes. We then start with a quick review: what has been done, what remains, the risks and the blockers. On that basis, we propose a realistic recovery plan and restore a clear follow-up rhythm with all stakeholders.

Through regular check-ins, at a frequency agreed with you, and a short progress report showing where each stage stands, the decisions to be made and the risks identified. You always know where the project is, without unnecessary meetings.

Yes. We are happy to coordinate the agencies, suppliers and partners involved in the project: we clarify everyone's responsibilities, track their deliverables and make sure everyone is working to the same schedule.