Operations improvement for SMEs

Montferrand helps you make your operations simpler, more reliable and easier to manage. We work alongside your teams to understand how work is really done — then improve it step by step.

Who it's for

This engagement is designed for:

• SMEs with 5 to 250 employees whose organisation has not kept pace with growth;
• teams juggling spreadsheets, emails and tools that do not talk to each other;
• managers who spend too much time on day-to-day operations and not enough on development;
• organisations preparing for change: a new site, a new activity or a reorganisation;
• businesses whose know-how rests on a few people and who want to make it transferable;
• teams that see delays, errors or recurring tasks without a clear cause.

The typical signs: lead times getting longer, the same mistakes repeating, and the feeling that everything depends on a few people. We work on a single process, such as invoicing, order tracking or client onboarding, as readily as on the organisation of a whole department. We work with SMEs of all kinds, in Switzerland and internationally, including international companies.

Our method

We work in four stages, with visible results from the first weeks. We favour small changes that work quickly over large reorganisations: each improvement is tested with the people concerned before it is rolled out more widely.

1. Observe

   We map your key processes with the people who run them: order intake, invoicing, scheduling, client or project follow-up. We measure times, volumes and bottlenecks.

2. Prioritise

   We identify the improvements that will deliver the most for the least effort and rank them with you. Some can be put in place within days; others need more preparation.

3. Simplify

   We redesign the chosen processes: unnecessary steps removed, responsibilities clarified, tools used better or replaced where justified. Every change is tested with your teams before it is rolled out.

4. Embed

   We document the new ways of working, train the people involved and set up a few simple indicators to check that the gains hold over time.

Deliverables

You receive in particular:

• a clear map of your current processes and their friction points;
• a prioritised list of improvements, with the expected effort and benefit for each;
• redesigned, documented processes, ready to use;
• short operating guides for your teams;
• an operations dashboard with a few essential indicators;
• a follow-up plan to keep improving after our work ends;
• clarified responsibilities for each important step;
• a list of repetitive tasks that could be simplified or automated.

Our goal is not to make you dependent on us, but to leave behind an organisation your teams fully own. The aim is not to add bureaucracy but to remove what slows you down: we make sure every document and every rule is simple, useful and easy for your teams to keep up to date.

Questions about this service? See our frequently asked questions →